Janice Burch
Janice recently joined the Certification team at IAFN and brings 15 years of experience delivering technical and operational support to diverse stakeholders and customer bases in the telecommunications, government, real estate, tech, and consulting industries.
Her most recent organizational experience includes three years of B2B software support at a project management SaaS company. Her work there included troubleshooting and triaging technical issues, maintaining internal and external knowledge bases, and software implementation training. Internally, she refined the new hire onboarding program as a team trainer and led other operational improvement efforts for a globally distributed CS team.
Janice has developed and led award-winning and highly-rated professional development programs during her time in tech and as the founder of a coaching and strategic planning firm with clients in the non-profit, government, and corporate sectors.
She is excited to collaborate with her teammates and to bring her expertise in project management, program management, support operations, and customer success strategy to support IAFN's certification program.
Janice enjoys journaling, culinary festivals, outdoor activities, word puzzles, and 90s R&B. She is equally intrigued by history and pop culture. She loves connecting over shared values and experiences.
